Delivery: 5-14 business days. Personalized items up to 14 business days. When your order ships, we'll send you a confirmation email. To deliver your order, a signature will be required. When placing an order, please make sure the shipping destination

<h1 id="isPasted">CUSTOMER SERVICE, SHIPPING AND DELIVERY</h1>Delivery: 5-14 business days. Personalized items up to 14 business days.When your order ships, we&apos;ll send you a confirmation email.To deliver your order, a signature will be required.When placing an order, please make sure the shipping destination country is selected correctly. In this way, additional charges will not be applied at customs. Please find our shipping rates below:<table width="100%"><tbody><tr><td>Standard Delivery - 5-14 Days</td><td>&#x20AC;6.00</td></tr><tr><td>Personalized items up to 14 Days</td><td>&#x20AC;6.00</td></tr><tr><td>International Delivery - DHL Express (9-11 days)</td><td>&#x20AC;35.00</td></tr></tbody></table> Customer Service:&#xA0;for any questions or enquires about your order, please&#xA0;contact us&#xA0;<a href="https://shop.athletic-club.eus/pages/contactanos" style=" text-decoration: underline;">here</a>.

Shipping & Delivery Information

The package may have been signed for by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, garages or other places that might protect your package. If

The package may have been signed for by a neighbor or another resident at your location. Can you kindly check this and check around the entrances of your residence, particularly on porches, garages or other places that might protect your package.&#xA0;If you are unable to locate your parcel please contact our Concierge team using this form <a href="https://shop.athletic-club.eus/pages/contactanos">here</a>&#xA0;

My order states delivered but I have not received it.

Athletic Club Store 

How will I know my order has been received by you?

How will I know my order has been shipped?

Can I amend my order after I place it?

Where is my order?

I’m missing an item from my order, what should I do?

What should I do if I receive a faulty or damaged item?

Items received are different from what I ordered, what should I do?

Orders

Faulty Goods

Faulty & Damaged Goods

How do I return my order?

Can I return a personalised item?

How do I check the status of my return and refund?

What is your exchange policy?

How long do I have to return an item after I receive my parcel?

Returns & Refund information

Returns & Exchanges

My discount code is not working, what should I do?

I forgot to apply my discount code

Discount codes & Giftcard Policy

Discounts

How do I know what size I will need?

How do I care for my clothing?

Where can I submit feedback about my products?

Product Information